Frequently Asked Questions

How do I prepare for my cleaning appointment?

We recommend advising your house cleaner about your priorities and expectations for the cleaning service. Also, secure your pets and pick up after them before we arrive. Provide us with access to your facility, shut off your alarm system and secure your valuables, collectibles, etc. If children are present, do not leave them unattended due to the dangers of cleaning supplies and equipment. We charge an $80 fee if we're unable to enter the premises for a scheduled service appointment. We strongly encourage our recurring clients to provide us with a key for entry, Contact Us for more details.

Let us know if there are valuable or irreplaceable items such as heirlooms, so that we can instruct our staff not to touch them. We cannot take responsibility for cleaning these items or for damage to them if we have not been notified.

Do I need to provide cleaning equipment and supplies?

No, our cleaners will bring all of the necessary equipment and supplies required for the cleaning service.

Something came up, can I reschedule or cancel my cleaning appointment?

We understand that things happen and you may need to reschedule or cancel your cleaning appointment. If so, please reach out to us right away. We ask that you notify us at least 48 hours before your scheduled appointment. Cancellations made within 24 hours of the appointment will be charged an $80 fee. While we don't like charging for services that are not provided, we must implement this policy to ensure we maintain a full schedule.  

How do I pay?

You can pay with cash, check (Make checks payable to "EZ Housekeeping") or credit card (Visa or Mastercard).

Payment is due in full at each service appointment. You can leave payments on the kitchen counter or dinning room table. Late payments may be charged an additional 15% fee. If you forget a payment, Contact Us right away.

Does a half-bath count as one?

Yes, half-baths are counted as one whole bathroom. 

What about gratuities?

Our cleaners never expect gratuities but would be very happy to receive them.

Do you provide invoices?

We provide receipts after every service appointment. If you require an invoice, please Contact Us.

What happens if something breaks?

Although we train our staff to handle your belongings with extreme care, accidents do happen. Our staff is instructed to report breakage or damage immediately to us and to you if you’re available.

If you believe that something has been damaged or broken by us, please Contact Us within 24 hours after your appointment. We do not take responsibility for damage not reported within this time frame.

We cannot take responsibility for damage to items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall), or items that had prior damage.